Shipping – Australia
All orders are shipped free of charge to Australia.
Products are sent via express courier from the artisan’s workshop where they are made, so please note the following lead times for each product category:
Dhurrie Rugs: Approx 2 weeks. Sent from India. Customers will be responsible for any customs duty / or other taxes that are issues by Customs.
Bone Inlay: Approx 2 weeks. Sent from India. Customers will be responsible for any customs duty / or other taxes that are issues by Customs.
Embroidered bags: Approx 2 weeks. Sent from Orange, Australia.
Vouchers: Approx 2 weeks. Sent from Orange, Australia. Can also be sent via email (if preferred).
Shipping – Outside of Australia
Whilst TIPI does not allow a customer to input their address (if outside of Australia) directly during the sale, it can be arranged. Please email email@example.com for a quote for shipping to countries outside of Australia.
Returns and Refunds
Returns and Refunds are available.
Please note however that with artisan work, there are likely to be variations in the product to the product images you see on this website. That is the beauty about artisan made work!
Imperfections, depending on their nature, will not always result in a refund. At times when it is deemed faulty, a refund or a replacement will be available.
The form below must be filled in within 7 business days of receipt of the products. All customers will receive a response from TIPI within 48 hours.
If returning items, the shipping and packaging costs will be at the customers expense. Please post any items to: PO Box 8780, Orange NSW 2800.
TIPI does not take any responsibility for lost or damaged in the post. It is recommended that they be registered. Any items returned not in saleable condition will not be refunded in full. Please allow 7 business days for refunds to be made.