Shipping – Within Australia
All orders are shipped free of charge within Australia.
Please note the lead time regarding the following product categories:
Bedspreads: 1 week
Dhurrie Rugs: 3-4 weeks
Bone Inlay: 3-4 weeks
**Important – All orders are shipped on a DDU (Delivery Duty Unpaid) basis.
As the recipient, you are liable for all import duties, customs and any surcharges charged by the country you are in (if any).
Shipping – Outside of Australia
Whilst TIPI does not allow a customer to input their address (if outside of Australia) directly during the sale, it can be arranged. Please email firstname.lastname@example.org for a quote for shipping.
Returns and Refunds
Returns and Refunds are available.
Please note however that with artisan work, there are likely to be variations in the product to the product images you see on this website. That is the beauty about artisan made work!
Imperfections, depending on their nature, will not always result in a refund. At times when it is deemed faulty, a refund or a replacement will be available.
The form below must be filled in within 7 business days of receipt of the products. All customers will receive a response from TIPI within 48 hours.
If returning items, the shipping and packaging costs will be at the customers expense. Please post any items to: PO Box 8780, Orange NSW 2800.
TIPI does not take any responsibility for lost or damaged in the post. It is recommended that they be registered. Any items returned not in saleable condition will not be refunded in full. Please allow 7 business days for refunds to be made.