Frequently Asked Questions

1. How do I make an order? 

Click on The Store icon (pink in colour) at the top right corner of the website.

Choose a product category.

Browse through the products.

When you wish to make selection for purchase, indicate the quantity and then click ‘add to cart’.

To pay for your order, click on the underlined total of items in your Shopping Cart (underneath ‘The Store’ icon).

Follow the payment prompts to pay via Paypal or Credit Card.

2. How do I know if my order has gone through? 

Upon payment, you will receive an order from TIPI to advise you that the ‘Order is now Processing’.

When the goods are despatched, you will receive another email to say that the ‘Order is now Complete’.

3. How many days will it take to receive my order? 

Approximately 2-4 business days after you receive the email ‘Order is now Complete’, depending on whether you live in a regional or city area.

4. What do I do if I am not happy with the products received?

Yes, you are allowed to return products. Refer to Returns and Refunds for instructions on how to proceed.

5. Does TIPI do custom made products?

Yes we can, depending on the design scope. Email hello@tipi-interiors.com with your enquiry.

6. How do I get in contact with TIPI? 

You can email or phone on 0420 717 067.

7. Where can I see the products in person? 

TIPI does not have a physical store, however we do periodic Pop Ups. Keep posted on our Instagram and Facebook page for more information. Details will also be on our website when one is upcoming.

 

Hope you enjoy the TIPI retail experience. If you ever have any feedback, please do not hesitate to get in touch.

The TIPI Interiors team

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